URBANER Return Policies

• All returns must include the following or it will be rejected and returned back to you at your cost:
• Product purchased from URBANER
• Original Condition, no physical damage (exclude damages sustained uring transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)

 

Additional Return Requirements and Policies

• All return or replacement request will be processed within 5 business days after returned item is received by URBANER.
• Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, URBANER will refund the amount of sale.
• All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
• Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
• Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by URBANER.
• Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
• Refund will be issued after our warehouse receives, inspects, and processes your return. URBANER will refund back to your method of payment.

 

Restocking Fees and Return Shipping Labels

Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons.

URBANER does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by URBANER will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

URBANER assists with easy returns to make sure you're happy with your purchase. Our products all have a 1 year warranty, so if anything isn't as it should be get in touch and we'll sort out an exchange straight away.

If you've made an error in purchasing, don't hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary shipping, which is kinder to the environment.

Even better, choose as carefully as you can before hitting that confirmation button of joy.